FAQs

SHIPPING

WHERE DO YOUR PRODUCTS SHIP FROM? 

WE SOURCE INVENTORY FROM SEVERAL LOCATIONS WITHIN THE US, EUROPE, AND ASIA. IN ORDER TO KEEP OUR INVENTORY AFFORDABLE, FRESH AND UP TO DATE WITH THE LATEST STYLES WE HAVE A CENTRALIZED FULFILLMENT CENTER IN CHINA THAT ALL OF OUR PRODUCTS SHIP FROM. 

HOW LONG DOES SHIPPING TAKE?

DUE TO THE OVERSEAS LOCATION OF OUR FULFILLMENT CENTER, PLEASE ALLOW FOR UP TO 1-3 WEEKS FOR SHIPPING AND UP TO 3-4 WEEKS IF THE ORDER IS INTERNATIONAL. 

PLEASE NOTE THAT ITEMS ORDERED TOGETHER MAY NOT BE SHIPPED OUT ON THE SAME DAY, AND OCCASIONALLY ITEMS MAY BE TEMPORARILY OUT-OF-STOCK OR BACKORDERED. REST ASSURED, ANY SHIPPING DELAYS WILL BE COMMUNICATED. 

ORDERS WITH INCORRECT ADDRESS OR CREDIT CARD INFORMATION

ONCE YOUR ORDER HAS BEEN SUBMITTED IT CAN NO LONGER BE MODIFIED. QUICK! TAKE A GLANCE OR TWO AND DOUBLE CHECK THAT YOUR ADDRESS IS RIGHT. THOUGH WE CHECK ALL ORDERS VERY CAREFULLY BEFORE SHIPPING, WE CANNOT BE RESPONSIBLE FOR INCORRECT INFORMATION LIKE CREDIT CARD ENTRIES OR ADDRESSES. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE SUBMITTING YOUR ORDER! ANY PACKAGES RETURNED DUE TO A WRONG OR INCORRECT ADDRESS WILL BE RESHIPPED AT THE COST OF THE PURCHASER.

 

BACKORDERS

SOMETIMES AN ITEM IS SO POPULAR IT GETS SNAGGED UP BEFORE WE KNOW IT!  HOWEVER DON'T WORRY WE PROMISE TO GET IT TO YOU AS SOON AS POSSIBLE! WE KNOW THE ANTICIPATION OF YOUR NEW ITEMS ARRIVING IS EXCITING AND WE SO MUCH APPRECIATE YOUR PATIENCE! 

IF THE ITEM IS BACKORDERED LONGER THAN TWO WEEKS, A REFUND CAN BE ISSUED UPON REQUEST AT sensodilusso@outlook.com

 

RETURNS AND EXCHANGES

WHAT IS YOUR REFUND POLICY?

PLEASE EMAIL US AT sensodilusso@outlook.com TO GET THE REFUND PROCESS STARTED! 

WE LOVE WHAT WE DO AND WE WANT YOU TO LOVE YOUR PRODUCTS! BRAND NEW UNWORN, WITH NO VISIBLE WEAR, SMELLS, OR ANIMAL HAIR MAY BE RETURNED WITHIN 60 DAYS AFTER ARRIVAL.

PLEASE NOTE THAT CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING. 

OUR POLICY LASTS 60 DAYS. IF 60 DAYS HAVE GONE BY SINCE YOUR GOODS HAVE BEEN DELIVERED, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OF ANY KIND.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION AS RECEIVED. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE).THESE INCLUDE ANY ITEM NOT IN ITS ORIGINAL CONDITION FOR REASONS NOT DUE TO OUR ERROR.

ONCE WE RECEIVE RETURNED PACKAGES THEY ARE INSPECTED AND WILL BE PROCESSED WITHIN 3-6 BUSINESS DAYS. YOU WILL THEN BE GIVEN A REFUND. NOTE THAT WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COSTS FOR THE RETURN, THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS.

HOW DO I RETURN MY ORDER?

TO RETURN PLEASE MAIL YOUR ORDER TO:

144 HUDDLESTON ROAD, IQ ACCOMODATION, ROOM B73, TUFNELL PARK, LONDON

POST CODE: N7 0EG

YOUR ORDER NUMBER MUST BE NOTED IN THE PACKAGE.

 

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT ALL MAJOR CREDIT CARDS, PAYPAL AND 4 MAJOR CRYPTOCURRENCIES.

WHEN AM I CHARGED FOR MY ORDER?

TO GET YOUR ITEMS PACKED AND SHIPPED OUT TO YOU AS SOON AS POSSIBLE, YOUR CREDIT CARD IS CHARGED WHEN YOU PLACE AN ORDER. THOUGH WE CHECK ALL ORDERS VERY CAREFULLY BEFORE SHIPPING, WE CANNOT BE RESPONSIBLE FOR INCORRECT INFORMATION LIKE CREDIT CARD ENTRIES OR ADDRESSES. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE SUBMITTING YOUR ORDER!

WHAT CURRENCY ARE YOUR PRODUCTS STATED IN?

ALL PRODUCTS ARE LISTED IN US DOLLARS BUT YOU CAN CHANGE THE PRICE OF THE PRODUCTS TO YOUR PREFERRED CURRENCY MANUALLY.

HOW DO I CONTACT SENSODILUSSO IF ONE OF MY QUESTIONS IS NOT LISTED HERE?

IF YOU HAVE ANY QUESTIONS OR FEEDBACK WE WOULD LOVE TO HEAR FROM YOU! PLEASE CONTACT US AT sensodilusso@outlook.com